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Hostess
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MINDY KIM
HOSTESS
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Address
Springdale, OH
Phone
724-826-2179
Email
zhong.jiang.kim@zoho.com
Date of birth
26 yrs. old
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Education
2008 - 2012
Hamilton High School
Hamilton, OH
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2012 - 2016
BSc. in Hospitality Management
Cincinnati State Technical
and Community College
Cincinnati, OH
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Strengths
self-motivated
entrepreneurial
excellent bilingual communications skills
ability to engage others to commit to action
teamplayer
ability to meet goals
adaptable to change
flexible
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Technical skills
common operating systems
Point of Sale software
Adobe software
Customer Relationship Management system
technical writing
budget planning
scheduling
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Hobbies
blogging
reading fantasy books
yoga
writing
travel
volunteering and community involvement
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Work experience
2016 - 2020
International Asian Host
Hard Rock Cafe International (USA), Inc.
Cincinnati, OH
hosting international VIPs (bilingual)
responsible for targeting, developing, and assessing new business relationships
communicating programs/services to necessary people, keeping management them informed of changes that may impact the business
effectively delivering required sales targets
maintaing relationships with VIP/VVIP guests through personal contact by phone and in person with the ultimate goal of increasing business
developing a wide customer base
utilizing transportation resources to actively recruit VIP/VVIP players
execution of special events
complying with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty
cultivating new ideas and methods to deliver business solutions
identifying ways to increase efficiencies or improve product or service
handling increasingly complex matters
politely gproviding consistent, timely and accurate information and finds answer when unsure
responsible for working effectively as a collaborative team player
works with the VIP Services Manager to secure commitments for hotel stays, complimentaries, external dining and amenities, and events
acting as host for cross-property guests through personal contact by phone and in person. Greeting guests upon check-in/check-out and anticipates guest needs and quickly responds to requests for arranging accommodation and transportation
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Languages
English
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Chinese
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www.vitaello.com
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