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Hostess

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Springdale, OH
724-826-2179
zhong.jiang.kim@zoho.com
26 yrs. old
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Education

2008 - 2012
Hamilton High School
Hamilton, OH
2012 - 2016
BSc. in Hospitality Management
Cincinnati State Technical 
and Community College
Cincinnati, OH
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Strengths

self-motivated
entrepreneurial
 excellent bilingual communications skills
ability to engage others to commit to action
teamplayer
ability to meet goals
adaptable to change
flexible

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Technical skills

common operating systems
Point of Sale software
Adobe software
Customer Relationship Management system
technical writing
budget planning
scheduling

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Hobbies

blogging
reading fantasy books
yoga
writing
travel
volunteering and community involvement

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Work experience

2016 - 2020
International Asian Host
Hard Rock Cafe International (USA), Inc.
Cincinnati, OH
  • hosting international VIPs (bilingual)
  • responsible for targeting, developing, and assessing new business relationships
  • communicating programs/services to necessary people, keeping management them informed of changes that may impact the business
  • effectively delivering required sales targets
  • maintaing relationships with VIP/VVIP guests through personal contact by phone and in person with the ultimate goal of increasing business
  • developing a wide customer base
  • utilizing transportation resources to actively recruit VIP/VVIP players
  • execution of special events
  • complying with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty
  • cultivating new ideas and methods to deliver business solutions
  • identifying ways to increase efficiencies or improve product or service
  • handling increasingly complex matters
  • politely gproviding consistent, timely and accurate information and finds answer when unsure
  • responsible for working effectively as a collaborative team player
  • works with the VIP Services Manager to secure commitments for hotel stays, complimentaries, external dining and amenities, and events
  • acting as host for cross-property guests through personal contact by phone and in person. Greeting guests upon check-in/check-out and anticipates guest needs and quickly responds to requests for arranging accommodation and transportation
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Languages

English
Chinese
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