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Assistant manager

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Health & Social Care
Parrs Wood Sixth Form
2011 - 2013
Manchester M20, UK
BTEC Level 3 National Diploma
Al-Mahdar Primary School
2001 - 2010
Ash Shihr, Yemen
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passion in delivering great service
visual merchandising
scheduling and payroll
experience in a customer-facing environment
meeting targets and KPIs
time management


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Volunteer Marshall
Manchester Medical
2020 - present
Manchester M14 4GP
  • directing patients to the car park or based in the car park and directing to the lanes where COVID-19 testing is occurring 
  • helping the admin staff with the setting up of the site (putting up the signs and setting up the cones for traffic control) and also with packing away the signs and cones at the end of the day
Cat Care Volunteer
Millstream Animal Shelter
2014 - present
Manchester M40 1QT
  • working with each cat towards their individual needs to enable them to be rehomed
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Work experience

Assistant Manager
Pets at Home
2017 - 2020
Manchester M41 7FN
  • ensuring the delivery of an exceptional standard of customer service to customers 
  • delivering the highest standards of pet care and ensuring that the welfare of pets is a top priority
  • motivating, training and developing my team
  • contributing towards achieving and exceeding key store targets
  • responsible for effective communication with my team, providing them with daily team updates and informing them of any company, operational and product changes
  • being involved in recruitment, stock control and store standards
Store Assistant 
Pets at Home
2015 - 2017
Manchester M41 7FN
  • ensuring that customers have a great experience
  • responsible for exceeding customer’s expectations
  • ensuring the highest standard of pet care
  • delivering brilliant operational standards 
  • building strong relationships with customers
Store Assistant
2014 - 2015
Manchester M14 7LA
  • checking off deliveries 
  • dealing with enquiries 
  • ensuring that the shelves are fully stocked with products
  • providing excellent customer service at all times 
  • attending to customer needs in a prompt and friendly way
Customer Assistant
2013 - 2014
Manchester M13 9PD
  • unpacking stock as deliveries arriving in store
  • helping customers with any questions or queries, and locating items around the store
  • ensuring the bakery stays topped up by baking fresh goods
  • responsible fot shelves looking good, checking for sell by dates, ensuring quality and freshness
  • merchandising and maintaining middles aisles of non-food 
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Macy Middleton
Pets at Home Regional Manager
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